Experiencing issues with your AirPods Pro volume control can be frustrating, yet it’s a common problem encountered by many users. If you’ve noticed that adjusting the volume by swiping on the stems of your AirPods Pro is hit or miss, you’re not alone. This functionality should enable effortless control over your listening experience, but when it fails to respond consistently, troubleshooting becomes necessary.
Thankfully, such challenges with touch controls are typically resolvable through a series of steps. It’s important to confirm that your AirPods Pro are up to date with the latest firmware, as software glitches can cause inconsistencies in touch control behavior. Additionally, ensuring that the volume control feature is activated and properly configured in your device’s settings is crucial for it to work as intended.
Understanding AirPods Pro Volume Controls
Your AirPods Pro come with a variety of control options to manage audio playback. Unlike previous AirPods, AirPods Pro 2022 were initially reported to allow volume adjustment directly from the earbuds by swiping up and down the stem. However, this feature seems to be either misunderstood or misrepresented, as official Apple documentation does not confirm the existence of on-stem volume control for AirPods Pro.
To adjust the volume, you generally have two options:
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Using Siri: By saying “Hey Siri,” you can then command to increase or decrease the volume. It’s hands-free and convenient, but requires voice command capabilities and might not be suitable in all environments.
Example command: “Hey Siri, turn up the volume.”
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Using your connected device: Your iPhone or iPad can control the volume through its side buttons when your AirPods are connected and in use.
In case you are experiencing issues with volume control, it may not be due to a direct touch control feature on your AirPods Pro but could be a result of misunderstandings or inconsistencies in information dissemination. Ensure to keep your AirPods firmware up to date, as Apple occasionally releases updates that could improve functionality or resolve existing bugs.
Touch Controls for Other Functions:
- Play/Pause Music: Press once on the force sensor on the stem.
- Skip Tracks: Double-press to skip forward or triple-press to skip backwards.
- Answer/End Calls: Press once to answer a call and double press to end it.
Remember, if you’re encountering intermittent control issues, checking your AirPods settings via the Bluetooth menu in your device’s Settings app is advisable, or consult with Apple Support for assistance.
Basic Troubleshooting Steps
When your AirPods Pro’s volume control isn’t working, a systematic approach can often resolve the issue. Follow these steps to diagnose and fix your AirPods Pro volume control problems.
Check Bluetooth Connection
Ensure your AirPods Pro are connected to your device via Bluetooth. Go to the Bluetooth settings on your device and check if they’re listed and connected. If not, select your AirPods Pro from the list to establish a connection.
Inspect Volume Settings
Verify the volume settings directly on your device; it might be set too low or muted. Adjust the volume to ensure it’s at the desired level.
Clean Your AirPods Pro
Check for dirt or debris on your AirPods Pro, especially around the stem. Gently clean the AirPods with a soft, dry, lint-free cloth. Avoid using wet or abrasive cleaners.
Restart Your Devices
Sometimes, a simple restart can fix connectivity or software issues. Restart both your AirPods Pro by placing them in the charging case and closing the lid, and your source device.
Update to Latest Software
Ensure your device and AirPods Pro are running the latest software. For iOS devices, go to Settings > General > Software Update. To update AirPods Pro, place them close to your device, connect to Wi-Fi, and an update prompt should appear if an update is available.
Advanced Troubleshooting Techniques
When standard fixes fail, advanced troubleshooting techniques become necessary. These strategies directly address software glitches, incorrect settings, or issues within the functionality of your device.
Reset Your AirPods Pro
To fully reset your AirPods Pro, follow these steps:
- Place your AirPods in the charging case and close the lid.
- Wait for about 30 seconds, then open the lid of the charging case.
- On your iOS device, go to Settings > Bluetooth and tap the “i” icon next to your AirPods.
- Tap Forget This Device and confirm the action.
- With the lid open, press and hold the setup button on the back of the case until the status light flashes amber, then white.
- Reconnect your AirPods Pro to your device by holding them close to your device and following the on-screen instructions.
Check Accessibility Settings
Verify that your AirPods Pro settings are configured correctly:
- Navigate to Settings > Accessibility on your iOS device.
- Scroll to Touch and tap on it.
- Ensure that the Slide to Adjust Volume feature is enabled for your AirPods Pro.
Firmware Reinstallation
If resetting and checking settings do not resolve the issue, checking for and reinstalling firmware updates might be necessary:
- Place your AirPods Pro in their charging case and connect it to a power source.
- Bring the charging case near your iOS device with an active internet connection.
- The firmware update should begin automatically, but it can take a few minutes to an hour to complete. Check the firmware version afterward by going to Settings > General > About > AirPods, and compare the firmware version number with the latest one available on the official Apple website.
Hardware Issues and Solutions
In addressing volume control problems on your AirPods Pro, it’s crucial to distinguish between software glitches and hardware malfunctions. This section will guide you through identifying hardware issues and the appropriate solutions.
Assessing Hardware Damage
Firstly, check for visible signs of damage on your AirPods Pro. This includes inspecting the stem and the microphones for any obvious physical defects or debris that may hinder the touch-sensitive controls responsible for volume adjustments. Here’s what you should look for:
- Cracks or dents: These can compromise the internal workings of your AirPods.
- Debris: Gently clean the stem with a soft, dry, lint-free cloth, ensuring nothing obstructs the capacitive sensors.
Seeking Professional Help
Should your inspection suggest a hardware fault, and your AirPods Pro are still under warranty, contacting Apple Support or visiting an authorized service provider is your next step. Keep in mind the following:
- Warranty Status: Check your warranty coverage, as this determines eligibility for repair or replacement.
- Official Support: Always seek assistance from Apple-certified technicians to ensure quality service.
Preventive Measures and Best Practices
To ensure the longevity and functionality of your AirPods Pro, it’s important to adhere to best practices for handling and maintenance.
Proper Handling and Usage
Avoid Physical Damage:
- Do not twist or bend the stems of your AirPods Pro.
- Be gentle when using the touch controls to avoid damaging the sensors.
Use Correct Gestures for Control:
- Swipe up or down on the stem to adjust volume when this feature is available.
- Double-tap (not swipe) for playing or pausing content, or for answering calls.
Routine Maintenance
- Use a soft, lint-free cloth to wipe your AirPods Pro.
- Avoid liquids that can damage internal components—use isopropyl alcohol sparingly if needed.
Check for Software Updates:
- Regularly update your paired devices to ensure compatibility and functionality of the AirPods Pro.
Reset When Necessary:
- Place the AirPods Pro in their case and hold the setup button for 15 seconds to reset if you experience persistent issues.
Regularly Inspect:
- Check the microphone and speaker meshes monthly for blockages that can affect volume control.
Adhering to these measures will help to keep your AirPods Pro working smoothly and can prevent issues with volume control.
Apple Support and Warranty
When your AirPods Pro volume control is not functioning properly, Apple Support offers diagnostic and repair services under warranty. It’s important to understand how to navigate support channels and what your warranty covers.
Contacting Apple Support
To address issues with your AirPods Pro, you can get in touch with Apple Support through various methods. You can:
- Visit the Apple Support website and initiate a live chat.
- Call Apple’s support phone number directly.
- Use the Apple Support app for iOS to find help.
Before contacting support, ensure your device’s software is up to date and that you have your serial number on hand, as you’ll need it during the process.
Understanding Warranty Coverage
Your AirPods Pro come with a limited one-year warranty that covers defects in manufacturing and workmanship under normal use. The warranty includes:
- Service coverage for a defective battery.
- Free repair or replacement for AirPods affected by manufacturing issues.
Here is what the warranty does not cover:
- Damage caused by accidents or unauthorized modifications.
- Normal wear and tear.
If a sound issue arises, like Active Noise Cancellation not performing as expected, the AirPods Pro Service Program may accept your AirPods for service at no cost, even if they’re out of the regular warranty period. If your AirPods Pro aren’t functioning due to volume control issues, check to see if they are eligible for this program.
