Can’t call or text, but your internet still works? You’re not the only one facing this. The problem might be due to simple mistakes like turning on airplane mode, or it could be something more complex. This could include issues with your mobile network or billing problems. Fixing this problem can seem hard, but if you follow a step-by-step approach, it gets easier.
Start by checking easy things like your network connection and airplane mode status. If those steps don’t fix it, make sure your phone account is okay and that your phone’s software is up to date. Sometimes, a call to customer support at 1-877-746-0909 can quickly solve your problems. We’re here to help get your calls and texts working again!
Common Reasons for This Issue
It’s tough when you can’t call or text, but your internet still works. Knowing why can help you fix these issues. Let’s go over the main reasons:
Network Coverage
Good network coverage is key. Places like basements, some rural areas, or near borders might have no service. These spots can make calling hard. It’s smart to check if your device shows your network’s name. This confirms your connection’s status.
Using Wi-Fi calling is a handy fix when there’s no service. It lets you make calls over a strong Wi-Fi link.
Airplane Mode
Sometimes, being in airplane mode stops your calls. If activated by mistake, it turns off your network, sending calls to voicemail. Turning it off usually gets everything back to normal. If issues stay, flipping airplane mode on and off can bring back your data and calling.
Account and Billing Issues
Problems with your account or bill can stop your service. Not paying your bill on time, or issues with auto-pay, might cut your service. To fix this, talk to your carrier’s support about any billing mix-ups. Sorting out these problems fast keeps your calling and texting working right.
Basic Troubleshooting Steps
When troubleshooting smartphone connectivity issues, start with these basic steps. They help resolve common problems effectively.
Verify Network Connection
First, make sure your phone has an active network connection. Look for signs like LTE, 4G, or 5G on your screen. If you don’t see these, there might be a connectivity issue.
Also, check that your phone isn’t in Airplane Mode. This mode turns off all network connections.
Reset Airplane Mode
To refresh your network connection, reset Airplane Mode. Just toggle it on, then off again. This often fixes network glitches and boosts connectivity.
Check for Software Updates
It’s important to keep your mobile software up-to-date. Go to your phone’s settings and look for updates. Installing new software can fix bugs and improve performance, including network connectivity.
Reboot Your Device
If problems continue, try rebooting your device. A quick restart can solve many system issues. This step is very effective for various connectivity problems.
- Verify network indicators like LTE/4G/5G.
- Reset Airplane Mode by toggling it off and on.
- Look for and install any available software updates.
- Reboot your device to clear temporary conflicts.
Advanced Troubleshooting Techniques
For issues with calls and texts, some advanced steps may help. Let’s look into them:
- Clear the Cache of the Phone App: Doing this can fix call problems and keep your data safe. Go to Settings > Apps > Phone, then choose to clear the cache.
- Safe Mode for Calls: Starting your phone in safe mode can help with call issues. Press the power button. Touch and hold the Power Off option. Your phone will restart in safe mode.
- Remove Malware from Your Android Phone: It’s important to keep your phone malware-free. Use trusted antivirus apps to check and clear any malware. Restarting your phone in safe mode can help in spotting and getting rid of malware.
- Network Settings Reset: Resetting network settings might fix your connectivity problems. Go to Settings > System > Reset > Network settings reset.
- Hardware Troubleshooting: Sometimes, hardware issues cause problems. You might need to get a technical check at a local store. Or, contact your device’s manufacturer for help.
Using these steps can really help with “can’t call or text” issues. VoIP services are usually very reliable. Making sure your call function works well is very important.
Technical Support and Contacting Your Carrier
Having trouble with your mobile device? Seeking technical support is a smart move. We’ll show you how to connect with experts to fix your phone.
Contact Your Carrier
Start by reaching out to your mobile carrier if simple fixes don’t work. They can check your account and network for problems. Their tech support can guide you through solutions and adjust Wi-Fi Calling settings to improve your signal.
Reset Network Settings
Resetting your network settings back to default might help. This can fix issues without losing your personal info. Typically, this helps about 25% of users quickly. Just know, you’ll have to reconnect Wi-Fi and Bluetooth devices.
Factory Reset Your Device
In tough situations, a factory reset on your Android device could be the answer. This big step can solve stubborn software problems or malware. Make sure to back up your important data first, as it deletes everything. A factory reset can often make your phone work like new again, solving chronic network problems.
Conclusion
It’s tough when you can’t call or text but still have internet access. This situation can mess up your day and how you talk to people. But, this guide teaches you how to fix phone connection problems. By checking your network coverage and making sure airplane mode is off, you can often get your phone working again by yourself.
If those steps don’t help, there are more things you can try. You might need to contact your service provider, reset your network settings, or do a factory reset. These actions are crucial if you’re dealing with stubborn problems. They increase your chances of getting your call and text functions back.
Also, software like TunesKit iOS System Recovery can be a big help. It’s been downloaded over 600,000 times. This software offers repair modes for various iOS issues, including connection troubles. Plus, remember that 82% of call connection issues happen because of a weak signal. So, having a strong network is key. With these strong methods, you can make sure your device works well. This ensures smooth and steady communication.
